:root{--bg:#f4f7fa;--surface:#fff;--surface-2:#f7fafc;--text:#193047;--muted:#53677b;--line:#dce5ed;--input:#aebdcb;--teal:#087782;--teal-ink:#086976;--button-text:#fff;
 --notice-bg:#e8f3f4;--notice-line:#c6e4e6;--feedback-bg:#fff1d8;--feedback-line:#e7cba0;--internal-bg:#fff5dc;--focus:#2cb3c0;--badge-bg:#e9f0f6;--badge-ink:#294b69;--ok-bg:#e3f4e3;--ok-ink:#135c13;
 font-family:Inter,system-ui,-apple-system,"Segoe UI",sans-serif;font-size:16px;line-height:1.5;color-scheme:light}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]){--bg:#10171e;--surface:#17212b;--surface-2:#1c2833;--text:#e3ebf2;--muted:#9fb2c3;--line:#2b3a48;--input:#3e5163;--teal:#0e7f8a;--teal-ink:#5fd0da;
 --notice-bg:#132b30;--notice-line:#1f4a50;--feedback-bg:#3a2c10;--feedback-line:#6b5220;--internal-bg:#33290f;--focus:#5fd0da;--badge-bg:#233444;--badge-ink:#c3d6e8;--ok-bg:#15361c;--ok-ink:#9be3a6;color-scheme:dark}}
:root[data-theme="dark"]{--bg:#10171e;--surface:#17212b;--surface-2:#1c2833;--text:#e3ebf2;--muted:#9fb2c3;--line:#2b3a48;--input:#3e5163;--teal:#0e7f8a;--teal-ink:#5fd0da;
 --notice-bg:#132b30;--notice-line:#1f4a50;--feedback-bg:#3a2c10;--feedback-line:#6b5220;--internal-bg:#33290f;--focus:#5fd0da;--badge-bg:#233444;--badge-ink:#c3d6e8;--ok-bg:#15361c;--ok-ink:#9be3a6;color-scheme:dark}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);color:var(--text)}
a{color:var(--teal-ink)}
header{background:var(--surface);border-bottom:1px solid var(--line);padding:18px max(20px,calc((100vw - 1160px)/2));display:flex;align-items:center;justify-content:space-between;gap:15px;flex-wrap:wrap}
.brand{display:flex;align-items:center;gap:8px;font-size:22px;font-weight:750;text-decoration:none;color:var(--text)}.brand span{font-weight:400;color:var(--muted)}
.header-actions{display:flex;align-items:center;gap:12px;flex-wrap:wrap}
main{max-width:1160px;margin:auto;padding:24px 20px 60px}
h1{font-size:clamp(1.8rem,4vw,2.6rem);letter-spacing:-.04em;line-height:1.15;margin:8px 0 22px}h1:focus{outline:none}
h2{font-size:1.2rem;margin:0 0 14px}h3{font-size:1rem;margin:22px 0 8px}
p{margin:0 0 18px}
.eyebrow{text-transform:uppercase;color:var(--teal-ink);letter-spacing:.12em;font-size:.75rem;font-weight:750;margin-bottom:10px}
.muted,small{color:var(--muted);font-size:.9rem}
.panel{background:var(--surface);border:1px solid var(--line);border-radius:16px;padding:24px;margin:20px 0;min-width:0}
.login{max-width:520px;margin:42px auto}.wide-panel{max-width:820px;margin:32px auto}
.notice{padding:14px 18px;background:var(--notice-bg);border:1px solid var(--notice-line);border-radius:10px;font-size:.9rem}
#feedback:not(:empty){padding:14px;background:var(--feedback-bg);border:1px solid var(--feedback-line);border-radius:8px;margin:15px 0}
label{display:block;font-size:.88rem;font-weight:650;margin:0 0 16px}
input,select,textarea{display:block;width:100%;margin-top:6px;padding:11px 12px;border:1px solid var(--input);border-radius:8px;font:inherit;color:inherit;background:var(--surface)}
textarea{resize:vertical}
button,.button-link{display:inline-block;border:1px solid transparent;border-radius:8px;background:var(--teal);color:var(--button-text);padding:11px 16px;font:inherit;font-weight:650;cursor:pointer;text-decoration:none;line-height:1.3}
button.secondary,.button-link{background:var(--surface);color:var(--text);border-color:var(--input)}
button:hover,.button-link:hover{filter:brightness(.94)}button:disabled{opacity:.55;cursor:wait}
button.small{padding:5px 10px;font-size:.8rem;margin-top:6px}
button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,summary:focus-visible{outline:3px solid var(--focus);outline-offset:3px}
.tabs,.fields,.filters,.heading,.actions{display:flex;gap:14px;flex-wrap:wrap;align-items:center}
.actions{gap:10px}
.tabs{margin:22px 0 30px}
.fields>*{flex:1;min-width:180px}
.filters{padding:18px;background:var(--surface);border:1px solid var(--line);border-radius:12px;align-items:end}.filters label{margin:0;flex:1;min-width:180px}
.heading{justify-content:space-between}
.ticket-list{display:grid;gap:10px}
.ticket-card{display:block;text-align:left;background:var(--surface);color:inherit;border:1px solid var(--line);padding:20px;width:100%;border-radius:12px}
.ticket-top{display:flex;justify-content:space-between;gap:12px;align-items:center;flex-wrap:wrap}
.ticket-subject{font-size:1.15rem;margin:8px 0;font-weight:700;overflow-wrap:anywhere}
.badge.warn{background:var(--feedback-bg);color:var(--text);border:1px solid var(--feedback-line);font-weight:650}
.internal-tag{display:inline-block;font-size:.72rem;font-weight:650;color:var(--muted);background:var(--internal-bg);border-radius:6px;padding:1px 6px;margin-left:4px}
fieldset.choices{border:1px solid var(--line);border-radius:10px;padding:10px 14px 2px;margin:0 0 16px}fieldset.choices legend{font-size:.88rem;font-weight:650;padding:0 6px}
.choice{align-items:flex-start;font-weight:400;margin:0 0 10px}.choice input{margin-top:5px}.choice strong{font-weight:700}
.ticket-dates{font-size:.82rem;color:var(--muted);margin-top:4px}
.badge{display:inline-block;font-size:.78rem;border-radius:40px;padding:4px 10px;background:var(--badge-bg);color:var(--badge-ink)}.badge.ok{background:var(--ok-bg);color:var(--ok-ink)}
.detail-grid{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(260px,1fr);gap:22px}
.message{padding:16px 0;border-bottom:1px solid var(--line);overflow-wrap:anywhere}
.message.internal{background:var(--internal-bg);padding:14px;border-radius:8px}
.message p{white-space:pre-wrap;margin:8px 0}
.check{display:flex;align-items:center;gap:8px}.check input{width:auto;margin:0}
.entry{padding:12px 0;border-bottom:1px solid var(--line);overflow-wrap:anywhere}
.client-row{background:var(--surface);border:1px solid var(--line);padding:20px;border-radius:12px;margin:12px 0}
.alert{border-left:4px solid #d99a00}
.skip{position:absolute;left:-10000px}.skip:focus{left:10px;top:10px;background:var(--surface);padding:10px;z-index:10}
footer{max-width:1160px;margin:auto;padding:20px;display:flex;justify-content:space-between;gap:16px;flex-wrap:wrap;font-size:.85rem;color:var(--muted)}
[hidden]{display:none!important}
#identity{font-size:.88rem;overflow-wrap:anywhere}
input.code,.key,code{font-family:ui-monospace,Consolas,monospace}
input.code{font-size:.85rem;margin:8px 0 14px}
code{background:var(--surface-2);border:1px solid var(--line);border-radius:6px;padding:1px 6px;overflow-wrap:anywhere}
.key{display:inline-block;font-size:1.05rem;letter-spacing:.06em;padding:6px 10px}
.field-note{font-size:.9rem;margin:-4px 0 16px;overflow-wrap:anywhere}
.steps{padding-left:22px;margin:0 0 18px}.steps>li{margin:0 0 20px;padding-left:4px}
.qr-wrap{display:flex;gap:22px;align-items:flex-start;flex-wrap:wrap;margin-top:12px}.qr-wrap>div:last-child{flex:1;min-width:220px}
.qr{width:220px;max-width:100%;background:#fff;border:1px solid var(--line);border-radius:10px;padding:6px;line-height:0}.qr svg{width:100%;height:auto;display:block}
details summary{cursor:pointer;font-weight:650;font-size:.9rem;margin:6px 0}
.inline-form{display:flex;gap:12px;align-items:end;flex-wrap:wrap;margin-top:10px}.inline-form label{margin:0;flex:0 1 200px}
.codes{columns:2;column-gap:28px;font-family:ui-monospace,Consolas,monospace;font-size:1.05rem;padding-left:28px;margin:0 0 20px;background:var(--surface-2);border:1px solid var(--line);border-radius:10px;padding-top:12px;padding-bottom:12px}.codes li{padding:3px 0;break-inside:avoid}
.account-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px}.account-grid>.panel{margin:0}
dl.kv{display:grid;grid-template-columns:max-content 1fr;gap:6px 16px;margin:0}dl.kv dt{color:var(--muted);font-size:.9rem}dl.kv dd{margin:0;overflow-wrap:anywhere}
.table-wrap{overflow-x:auto;border:1px solid var(--line);border-radius:10px}
table.simple{width:100%;border-collapse:collapse;font-size:.9rem;min-width:520px}table.simple th,table.simple td{text-align:left;padding:9px 12px;border-bottom:1px solid var(--line)}table.simple th{background:var(--surface-2);font-size:.78rem;text-transform:uppercase;letter-spacing:.04em;color:var(--muted)}
@media(max-width:720px){.detail-grid,.account-grid{grid-template-columns:1fr}.panel{padding:18px}.tabs{gap:8px}.tabs button,.tabs .button-link{flex:1;white-space:nowrap;font-size:.9rem;text-align:center}.heading{align-items:start}.login,.wide-panel{margin:24px auto}.filters button{width:100%}header{padding:14px 16px}header .brand{font-size:19px}main{padding:18px 16px 50px}.codes{columns:1}.qr{width:200px}}
/* Ticket queue: priority, due strips, Open/Closed and layout toggles, per-company groups and tally */
:root{--crit-bg:#fde8e8;--crit-ink:#9b1c1c;--crit-line:#e59a9a;--high-bg:#fff0dd;--high-ink:#8a4b00;--high-line:#e8b46c;--info-bg:#e6f0fb;--info-ink:#1d4f86;--info-line:#a9c7ea}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]){--crit-bg:#3d1717;--crit-ink:#ffb3b3;--crit-line:#a33c3c;--high-bg:#3a2a12;--high-ink:#ffd08a;--high-line:#8a6420;--info-bg:#16304a;--info-ink:#a9cdf2;--info-line:#2f5a85}}
:root[data-theme="dark"]{--crit-bg:#3d1717;--crit-ink:#ffb3b3;--crit-line:#a33c3c;--high-bg:#3a2a12;--high-ink:#ffd08a;--high-line:#8a6420;--info-bg:#16304a;--info-ink:#a9cdf2;--info-line:#2f5a85}
.ticket-ids,.ticket-badges{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.badge.prio{font-weight:750}.prio-P1,.badge.crit{background:var(--crit-bg);color:var(--crit-ink);border:1px solid var(--crit-line)}.prio-P2{background:var(--high-bg);color:var(--high-ink);border:1px solid var(--high-line)}.prio-P3{background:var(--info-bg);color:var(--info-ink);border:1px solid var(--info-line)}
.badge.crit{font-weight:750}
.ticket-client{margin-top:10px;font-weight:750;font-size:.95rem;color:var(--teal-ink);overflow-wrap:anywhere}
.ticket-client+.ticket-subject{margin-top:2px}
.ticket-card{border-left:5px solid var(--line)}.ticket-card.due-overdue{border-left-color:var(--crit-line)}.ticket-card.due-soon{border-left-color:var(--high-line)}.ticket-card.due-ok{border-left-color:var(--info-line)}
.due-strips{display:flex;gap:8px;flex-wrap:wrap;margin-top:12px}
.due-strip{padding:7px 12px;border-radius:8px;font-weight:700;font-size:.92rem;border:1px solid var(--line);background:var(--surface-2)}
.due-strip.due-overdue{background:var(--crit-bg);color:var(--crit-ink);border-color:var(--crit-line)}.due-strip.due-soon{background:var(--high-bg);color:var(--high-ink);border-color:var(--high-line)}.due-strip.due-ok{background:var(--info-bg);color:var(--info-ink);border-color:var(--info-line)}
.due-strip.due-follow{font-weight:650}
.queue-bar{display:flex;gap:14px;flex-wrap:wrap;align-items:center;justify-content:space-between;margin:16px 0 8px}
.seg{display:inline-flex;border:1px solid var(--input);border-radius:8px;overflow:hidden}
.seg button{border:0;border-radius:0;background:var(--surface);color:var(--text);padding:8px 16px}.seg button+button{border-left:1px solid var(--input)}
.seg button[aria-pressed="true"]{background:var(--teal);color:var(--button-text)}
#tally:not(:empty){margin:0 0 14px}.tally-table{min-width:0}.tally-table td:not(:first-child),.tally-table th:not(:first-child){text-align:center;width:90px}
button.linkish{background:none;border:0;padding:0;color:var(--teal-ink);font-weight:650;text-decoration:underline;text-align:left}
.company-group{margin:22px 0 28px}.company-group .ticket-card{margin-top:10px}
.group-head{display:flex;gap:12px;align-items:center;justify-content:space-between;flex-wrap:wrap;padding:0 2px 10px;border-bottom:2px solid var(--line)}
.group-title{display:flex;gap:12px;align-items:center;flex-wrap:wrap}.group-title h2{margin:0}
.tally-chips{display:flex;gap:6px;flex-wrap:wrap}
.button-link.small-link{padding:6px 12px;font-size:.85rem}
@media(max-width:720px){.queue-bar .seg{width:100%}.seg button{flex:1}}
.tabs button[aria-current="page"]{background:var(--teal);color:var(--button-text);border-color:transparent}
/* Incident summary ("What happened and what we did") */
fieldset.incident-fields{border:1px solid var(--line);border-radius:10px;padding:10px 14px 2px;margin:0 0 16px}fieldset.incident-fields legend{font-size:.88rem;font-weight:650;padding:0 6px}
.incident-row h3{font-size:.85rem;margin:10px 0 2px;color:var(--muted)}.incident-row:first-child h3{margin-top:0}.prewrap{white-space:pre-wrap;overflow-wrap:anywhere}